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Article written by Adam G.

Adam is a computer security enthusiast, web developer and Windows/Linux geek. Loves metal music, chess and Starbucks.

42 Responses

  1. emily
    emily November 1, 2012 at 4:38 am | | Reply

    how can i restart my computer if virus is blocking access to start menu, and the restart option?

  2. Jean
    Jean November 9, 2012 at 4:41 am | | Reply

    thanx, spy hunter did the trick!

  3. Megan
    Megan November 19, 2012 at 2:15 pm | | Reply

    Thank you SO much for the help!:)

  4. emily evans
    emily evans November 23, 2012 at 8:43 pm | | Reply

    hey what happens if the spyhunter say its crashed and it wont work?

  5. ian
    ian November 24, 2012 at 6:39 am | | Reply

    Hello Adam,
    We seem to have got this met police virus this week from our daughter downloading music/movies.
    I have tried the various methods above to remove but unfortunately they have not worked.
    When going into safe mode/safe mode with networking or safe mode with command prompt it starts to scroll through lines of text then stops and reboots, not allowing any further progess.
    It is on xp home with Kapersky security.
    It lets us get as far as the log in page and then after clicking on the user (either ours or our daughters) within around five seconds of seeing the desktop the warning page pops up with no time to run anything – I have tried!
    Any ideas on a way forward?
    Thanks,
    Ian

  6. John Brown
    John Brown November 27, 2012 at 3:21 pm | | Reply

    Starting in ‘Safe Mode’ rersults in running through a few of the items which list when starting in this mode and then auto rebooting to start over.
    Back to square one!
    Is there another way?

  7. Becky
    Becky November 28, 2012 at 3:25 am | | Reply

    I can’t start up my laptop in safe mode how else can I do above, I have no use of my desktop at all!

  8. Beth
    Beth November 29, 2012 at 10:00 am | | Reply

    Hi

    I’ve followed the steps on with the command prompt, restarted but the virus is still blocking the computer … help????

  9. Martina
    Martina December 1, 2012 at 12:17 pm | | Reply

    Please how do I avoid this virus? It has locked my computer twice and I have paid a lot of money. What can I do to stop it from coming again?

  10. Isabel
    Isabel December 2, 2012 at 8:08 am | | Reply

    Please, can you help me to get rid of this virus in my Vista laptop?

  11. Beverley wroe
    Beverley wroe December 5, 2012 at 1:29 pm | | Reply

    Hi
    I have tried to start pc in safe mode with command when I hit enter it says please select the operating system to start with and it highlights windows xp professional ! What do I do next please ? Thanks in advance

  12. Beverley wroe
    Beverley wroe December 5, 2012 at 2:31 pm | | Reply

    It then takes me straight to the windows start up screen and
    I can’t do anything else

  13. Beverley wroe
    Beverley wroe December 5, 2012 at 2:34 pm | | Reply

    Sorry I meant to say I can’t type
    In the run bar as virus takes over before I can type anything

  14. Beverley wroe
    Beverley wroe December 6, 2012 at 5:32 am | | Reply

    Just want to say ” your a star

  15. Miriam
    Miriam December 10, 2012 at 5:12 pm | | Reply

    Dear Adam,

    do i absolutely have to start my PC in safe mode before I download the Spyhunter? I am totally unfamiliar with boot menues and have no clue how to get rid of the thing. I am currently writing you from the infected PC from the guest account. I need a very easy and very quick solution. Pleeeaaase :).

    Miriam

  16. reece
    reece January 9, 2013 at 9:45 am | | Reply

    Hi
    I have got the ukask virus on my computer. It is a vista home premium so I tried the alternitive way to get rid of it as I couldn’t find one for vista but it didn’t work. Please help me.

  17. Haniyah Masowd
    Haniyah Masowd March 15, 2013 at 10:31 pm | | Reply

    Thank you your informstion helped me fix the ukash problem bless u

  18. Nia Griffiths
    Nia Griffiths May 3, 2013 at 4:51 pm | | Reply

    Hi we had the police virus on our computer. We didnt know it was a virus and thought it was genuine. So we payed them. Is there a way of getting our money back?

  19. christoph
    christoph May 26, 2013 at 4:24 am | | Reply

    I need help: My aunts pc is infected and i need to get rid of the virus, but i dont want to get our home network infected, and i dont know how aggresive the virus is. long story short: i cant connect to the internet. And the virus dont show up if not connected to the internet.

  20. Marilyn
    Marilyn September 4, 2013 at 7:52 am | | Reply

    I have gone into safe mode, but I cannot access explorer to download Ukash virus removal tool. your help is appreciated. thank you

  21. Marilyn
    Marilyn September 4, 2013 at 7:55 am | | Reply

    I am using Windows 7

     

  22. ayesha
    ayesha October 6, 2013 at 9:51 am | | Reply

    hi i've got this same problem with ukash and have been trying to get rid of it but as soon as i restart my laptop and start it with same mode with networking my laptop turns on for 5 seconds then it says logging off and turns itself off and back on and starts on with windows normally and then my laptop gets blocked again and i cant get rid of ukash. 

    so please can you help please?

  23. Mike
    Mike November 5, 2013 at 7:09 am | | Reply

    Hi
    I have a HP laptop windows 7 with the Ukash virus. I normally start the laptop with a finger scanner. When I try to start in safe modes the finger scanner is disabled and it asks for a password which I cant remember, and never created a key disc because I just used the scanner. Is there anything you can suggest?

    Many thanks

  24. Sal h
    Sal h November 18, 2013 at 5:31 am | | Reply

    Would you believe I have this virus on my Ubuntu Firefox. Can you tell me what to do

  25. Mutely
    Mutely March 12, 2014 at 11:13 pm | | Reply

    All worked but had to do a system restore first by selecting repair computer option after pressing F8. Otherwise virus returned to block screen. Thanks for the tips though – it does work.

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